Effective Understanding
for Compliance
Every officer is charged with the responsibility to keep
his or her areas safe and secure. They are in fact, their domain to regulate
and keep clear of disorder and other forms of disobedience or distress. How
this is maintained depends on the tools given and the personal feelings given
on such a subject or challenge.
First we have to understand the environment and how
important is for compliance of rules and regulations to make the shift run safe
and orderly. Second, we have to remember “approach determines response.” The
officer disperses three personality traits that make it either easier or harder
to get the work done and gain compliance or non-compliance.
These traits are attitude, tone and mood. Attitude is the
officer’s personal feelings about a subject or challenge given. Tone is the
stylistic devices to reveal that personal feeling and mood is the response
created in the environment due to the use of those particular devices.
Whether you realize it or not, these three words exist in
many placement exams and job descriptions as well as the knowledge, skills and
abilities listed to get the job done.
Working them in reverse, you can get a close resemblance of
attitude if the done reveals the mood and attitude of the officer. Attitude is
difficult to grasp if you have little information about the background of the
officer and is often misunderstood.
Difficult because a good officer will never reveal their background to
the prisoner keeping them off balance.
We also try to conduct an analysis of intent and delivery
of commands with tone and attitude to try to find out the mood the officer is
in when present. This is wasted time as attitude can be easily disguised and
basically faked to bring about a charade of emotions not real but purposely
done to attain compliance.
Listening to the tone gives the prisoner a better
understanding of the attitude and developing or existing mood. One would have
to take it for granted prisoners pay attention to such displays but a good
officer projects a command presence with these tools to device such a study.
An experienced officer will develop the tone through the
use of specific devices and diction or speech. An understanding of tone is
necessary to identify mood and the key to a degree of intensity or expressed
intention to attain compliance. In most cases, a solid appropriate tone will
suffice.
Mood is developed with time and experience as well as
psychological adjustments creating a variety of feelings that may be happy,
sad, inspired, or as all of us have experienced, even be bored. Possessed with
skills the officer’s attitude, tone thereby determine the mood. The trick on
controlling the mood is not to simply not internalize your problems and bring
your personal life to work.
No comments:
Post a Comment